Privacy policy

Bespoke & Traditional Building Ltd
Last updated. 15 June 2026

Bespoke & Traditional Building Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you contact us, including through our advertisements on Facebook and Instagram, how we use it, and the rights you have under UK data protection law.

 

Who we are

We are the data controller for the information you provide.

  • Company. Bespoke & Traditional Building Ltd
  • Address. Greenacres, West Chilla, Beaworthy, Devon, EX21 5XQ
  • Phone. 07951 305820
  • Website. https://www.bespokeandtraditionalbuilding.co.uk

If you have any questions about this policy or your data, contact us using the details above.

 

How we collect your information

We collect personal information when you:

  • Complete an enquiry or lead form in one of our adverts on Facebook or Instagram (these are run through Meta Lead Ads).
  • Contact us through our website, by phone, by email, or in person.

When you submit a lead form on Facebook or Instagram, Meta Platforms Ireland Ltd (“Meta”) collects your responses on our behalf and passes them to us so we can respond to your enquiry.

 

What information we collect

Through our Facebook and Instagram lead forms we collect:

  • Your full name
  • Your phone number
  • The postcode of the plot or property
  • The type of project you are enquiring about
  • Whether you own the plot or property

If you contact us in other ways we may also collect your email address and any details you choose to share about your project.

 

Why we use your information, and our lawful basis

We use your information to:

  • Respond to your enquiry, call you back, and arrange a free no-obligation site visit.
  • Prepare a quote and discuss your project.
  • Keep a record of our contact with you.

Our lawful basis for this is legitimate interests, specifically responding to an enquiry you have actively made and providing the building services you have asked about. Where required, we rely on your consent, which you give by submitting the form, and which you can withdraw at any time.

We will not use your details for unrelated marketing without asking you first.

 

Who we share your information with

We only share your information where it is necessary to run our business and respond to you. This includes:

  • Meta Platforms Ireland Ltd. Meta collects your lead form responses on our behalf when you submit a form on Facebook or Instagram. Meta’s own handling of your data is covered by the Meta Privacy Policy.
  • Scale Studios, who manage our advertising and pass new enquiries to us so we can respond quickly. They act as our data processor and only use your information to deliver that service.
  • Service providers who help us send notifications or store records, acting under our instructions.

We do not sell your personal information to anyone.

 

How long we keep your information

We keep enquiry information for as long as needed to respond to you and, if you become a customer, for as long as we have a working relationship plus the period required for legal, tax, and accounting purposes. If your enquiry does not lead to work, we will delete your details within [24 months] unless you ask us to remove them sooner.

 

Your rights

Under UK data protection law you have the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is wrong or incomplete.
  • Ask us to delete your information.
  • Object to, or ask us to restrict, how we use your information.
  • Withdraw your consent at any time.

To exercise any of these rights, contact us using the details at the top of this policy. We will respond within one month.

 

Cookies and the Meta Pixel

Our website may use cookies and the Meta Pixel to understand how people find and use our site and to measure our adverts. You can control cookies through your browser settings. Meta’s use of this data is covered by the Meta Privacy Policy linked above.

 

How to complain

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

 

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated shown at the top.